Return & Refund Policy

At Serene Clothing, we aim to provide a smooth and transparent shopping experience. Please read our return and refund policy carefully before placing an order.

Due to the nature of international shipping and made-to-order products, we do not accept returns or exchanges for reasons such as incorrect size, change of mind, or personal preference. All sales are final.

Exceptions for Refunds/Replacements

However, we gladly offer a full refund or a free replacement in the following cases:

• The item arrived damaged
• The item is defective
• You received the wrong item

Reporting an Issue

You must contact us within 48 hours of delivery. Please email support@sereneclothing.store with:

• Your order number
• Clear photos or videos showing the issue

Once verified, we will process a replacement or refund as quickly as possible.

Please Note

• Processing and handling fees (if applicable) are non-refundable once the order has been shipped.
• Refunds are issued to the original payment method.

Shipping Policy

We ship internationally to bring Serene Clothing to customers around the world.

Processing Time

Orders are typically processed within 1–3 business days before shipment.

Estimated Delivery Time

• Standard international shipping: 7–14 business days

Delivery times may vary depending on your location, customs clearance, and local postal services.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Delays

Occasional delays may occur due to customs inspections, holidays, weather conditions, or local courier issues. These delays are beyond our control.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or VAT imposed by your country. These charges are not included in our product prices or shipping costs and are the responsibility of the customer.

If you have questions, contact us at support@sereneclothing.store.

Terms of Service

By accessing and using this website, you agree to be bound by the terms and conditions set by Serene Clothing.

• All purchases made through our store are subject to our Shipping, Return & Refund, and Privacy policies.
• We reserve the right to refuse service to anyone for any reason at any time.
• Prices for our products are subject to change without notice. We are not liable for any modification, price change, suspension, or discontinuation of service.
• All content, images, and designs on this website are the property of Serene Clothing and may not be copied or used without permission.

For questions, contact support@sereneclothing.store.

Privacy Policy

Your privacy matters to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Serene Clothing.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.